FAQs

1. What is the return policy at Top Brush Heads?

We accept returns for both defective and non-defective products. Items must be in new condition and returned within 30 days of delivery. The return process is simple, and a prepaid return label is included in your package.

2. How do I initiate a return?

To start a return, please contact us atinfo@topbrushheads.com with your order details. We will provide instructions on how to send your item back.

3. Do I have to pay for return shipping?

No, return shipping is free. A prepaid return label is included in your package for your convenience.

4. How long does it take to process a refund?

Once we receive and inspect your returned item, refunds are processed within15 days. You will be notified via email when your refund has been issued.

5. Can I exchange an item?

Yes! If you need a different item or a replacement, please follow the return process and place a new order for the item you want.

6. What if my order arrives damaged or defective?

If you receive a defective or damaged item, please contact us immediately atinfo@topbrushheads.com with your order details and photos of the issue. We will assist you with a replacement or refund.

7. Can I cancel my order?

Yes, you can cancel your order, but you must do so within24 hours of placing it. To request a cancellation, email us atinfo@topbrushheads.com with your order details.

8. How will I receive my refund?

Refunds are issued to the original payment method used at checkout. It may take a few additional business days for the refund to reflect in your account, depending on your bank or payment provider.

9. Are there any restocking fees for returns?

No, we do not charge any restocking fees for returns.

10. What should I do if I have more questions?

If you have any other questions about returns, refunds, or exchanges, please reach out to our customer support team at info@topbrushheads.com, and we will be happy to assist you.